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Store Policy

Customer Care

Our Clients Come First

If you have any questions concerning the merchandise offered by Jacque's Organics, please email contact@jqorganics.com or give us a call at 1-800-407.5903.

Returns

No reimbursements for teas that are open. Exchange only

What is Jacque’s Organics shipping policy?

Please provide three to five business days. Every item takes time to create because we hand assemble everything we make from scratch using only the best materials. Additionally, because we do more than 180 sales events a month—roughly 40-50 each week—we occasionally run out of materials. Jacque's Organics items are not kept on the shelf for online orders; the timing of online orders and the quantity of stock on hand determine when they ship out. If the tea webpage indicates a longer delivery time, we strive to ship out our online orders within 1-2 business days; however, please allow us 3-5 business days. Email contact@jqorganics.com with any inquiries.

DOMESTIC

A flat fee of $9.99 for the Canadian Postal Service in Toronto, and Other Provinces flat fee of $20.00

INTERNATIONAL

We ship United States Postal Service. Prices vary with location.

 

How do I order wholesale?

Please email contact@jqorganics.com ($500 minimum).

What are the terms and condition of Wholesale?

One time set up fee, with no contracts or restrictions. Private labeling is available.

How do Promotional Codes work

Promo codes for Jacque's Organics are only good at www.jqorganics.com. Promo code must be entered at checkout. not valid in conjunction with any other coupon codes, discounts, or deals. No rain checks; offer good only on in-stock products. Offer not applicable to past purchases. Not redeemable for money or credit. Offers and Promo Codes are both liable to change at any time and without prior notice. Certain items are not eligible for promotions or discounts; these will be indicated on the product page as either full price or ineligible. Exclusions apply. There are no discounts or promotions available for digital gift cards. There can be additional costs for delivery, government fees, VAT/GST, taxes, and/or duties. If someone uses our website without authorization or violates our terms of service, Jacque's Organics has the right to cancel any orders.

Wholesale Inquiries

How do I order wholesale?

Please email sales@jqorganics.com ($500 minimum).

Payment Methods

- Credit / Debit Cards
 

Privacy & Safety

Jacque's Organics is committed to protecting the privacy of visitors to this site (the “Site”). At www.Jqorganics.com we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. This Privacy Policy applies to the Site. This Privacy Policy does not apply to other websites to which we link.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Information Collected
In order to access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us.

We also collect personal information when you choose to use certain other features of the Site, such as making purchases or electing to receive text messages about upcoming boutiques, promotions or events. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.

In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.

If you choose to invite an individual to join www.jqorganics.com, you will need to provide his/her name and email address. Vor TeaLeafs stores this information to confirm qualifying orders attributable to your account and to track the results of the invitation referrals.

How We Use Your Information
We will not share or disclose your information to anyone except as described in this Privacy Policy.

We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

From time to time, we may share your personally identifiable information in connection with strategic relationships. Some of these strategic relationships may include operating a co-branded website or web pages with a strategic partner. You should be aware that these co-branded sites may collect different or additional information. Additionally, we may provide links on our Site to websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third party websites. Please consult the privacy policy of the website you are visiting.

Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

How We Protect Your Information
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using SSL technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Accessing And Updating Your Personal Information And Preferences
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to jacque@vortealeafs.com. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction

Payments
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