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Frequently Asked Questions.png
  • Is it possible to reuse loose leaf tea?
    Loose leaf tea can be steeped 2-3 times. For each subsequent use, simply increase the steeping time by one minute to enhance the flavor." ​
  • Is it possible to heat water using a microwave?
    Heating water in a microwave is not advisable. Why? Because water heated this way can become superheated beyond its normal boiling point. Consequently, adding loose leaf tea to such water may cause it to erupt violently.
  • Does loose leaf tea have an expiration date?
    No, loose leaf tea does not expire. However, if left unattended for more than 18 to 24 months, it may lose its aroma and color over time."
  • For how long is it possible to store loose leaf tea?
    You can store your loose leaf tea for 18 to 24 months. To ensure extended shelf life and maintain its flavor and potency, please store it in an airtight container. Mason jars are recommended for storing your loose leaf tea."
  • Does Jacques Tea have a return policy?
    There are no returns but if you are unsatisfied with your order, I will exchange free of charge.
  • Is it possible to store my loose leaf tea in the refrigerator?
    No, you should not store your loose leaf tea in the refrigerator or freezer as it will cause the tea to lose its flavor, aroma, and potency. Additionally, storing tea in these cold environments introduces moisture to the leaves, which accelerates aging. Also, keep in mind that loose leaf tea stored in the freezer or refrigerator may absorb odors."
  • Is loose leaf tea exclusively for consumption as a beverage?
    'Loose leaf tea offers not only a delightful cup to savor but also a variety of other benefits. Depending on the type of herbal tea, it can be utilized for steaming, cooking, baking, and numerous other applications.'
  • For how long ought one to infuse green tea?
    Green tea is a delicate beverage, and brewing it for an extended period, ranging from 1-3 minutes, can intensify its flavor, potentially making it too potent.
  • What does ''ORGANIC'' mean ?
    Organic is the only type of agriculture with a set of principles that put nature first. The aim of the organic agriculture movement is to promote environmental sustainability by encouraging biodiversity, enhancing soil fertility, and protecting the health of farm workers and consumers. In the US, organic agriculture and product labeling standards are regulated by a USDA certification program called the National Organic Program (NOP). The NOP certification prohibits the use of banned pesticides, herbicides, fungicides, growth hormones, GMOs, irradiation, sewage sludge, and artificial preservatives, flavors and dyes in crops, livestock, and foods. ​ In Canada, The Canadian Organic Standards place strict limits and prohibitions on the use of: persistent pesticides; synthetic macronutrient fertilizers; the routine use of drugs, antibiotics or synthetic hormones; animal cloning; genetic engineering (“GMOs”); sewage sludge (“biosolids”); irradiation; and artificial food colours, flavours, sweeteners, preservatives and many other processing aids and ingredients in processed foods.
  • How long can I keep the wet loose leaf tea that has already been used?
    I recommend just one day.
  • What are antioxidants ?
    Antioxidants are molecules that may prevent, or even reverse, certain types of cellular damage in the body by neutralizing other oxidative molecules.
  • How many cups of tea does each package size make?
    65g of loose leaf tea could make up to 25-30 cups
  • What are the shipping timing?
    All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. Most shipping options include free tracking service. You will get an email when it is dispatched so you can track your order. We do not process orders on Canadian statutory holidays so that our employees can spend time with their families.
  • Which Payment methods do you accept?
    We offer both Credit Card and Debit Cards Visa and Master Card
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