Frequently Asked Questions
Where Does Your Tea Come from?
We work with the best tea estates around the world to ensure we are sourcing the most premium teas.
How Long Does Your Tea Stay Fresh?
Of all tea types, green and white teas will lose their freshness most quickly. To experience peak freshness, we recommend consuming these teas within 2 months from the time you first open the package. Matcha green tea powder should be enjoyed within 2 weeks, because the powder will undergo “post-oxidation” when exposed to air, transforming its bright green color into a stale shade of pea-green or even yellow. We recommend enjoying most oolong, black, and herbal teas within 4 months for the best flavor. Roasted oolong and Pu-erh teas have the unique ability to ripen and develop complexity with age, if stored properly, for several years.
Organic is the only type of agriculture with a set of principles that put nature first. The aim of the organic agriculture movement is to promote environmental sustainability by encouraging biodiversity, enhancing soil fertility, and protecting the health of farm workers and consumers.
In the US, organic agriculture and product labeling standards are regulated by a USDA certification program called the National Organic Program (NOP). The NOP certification prohibits the use of banned pesticides, herbicides, fungicides, growth hormones, GMOs, irradiation, sewage sludge, and artificial preservatives, flavors and dyes in crops, livestock, and foods.
In Canada, The Canadian Organic Standards place strict limits and prohibitions on the use of:
synthetic macronutrient fertilizers;
the routine use of drugs, antibiotics or synthetic hormones;
genetic engineering (“GMOs”);
sewage sludge (“biosolids”);
artificial food colours, flavours, sweeteners, preservatives and many other processing aids and ingredients in processed foods.
The number of cups of tea a package will make really depends on the size of your cup and whether you’re making hot or cold tea.
50g of loose leaf tea could make up to 25 cups
100g of loose leaf tea could make up to 50 cups
150g of loose leaf tea could make up to 75 cups
We found that most teas registered neatly within three tiers:
LOW: < 20 mg / 8oz cup
MEDIUM: 20 – 40 mg / 8oz cup
HIGH: > 40 mg / 8oz cup
An average cup of coffee contains about 90 – 120 mg / 8oz cup.
All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day.
Most shipping options include free tracking service. You will get an email when it is dispatched so you can track your order.
We do not process orders on Canadian statutory holidays so that our employees can spend time with their families.
SHIPPING DESTINATION & DELIVERY TIMES
CANADA 3 – 7 days
FREE SHIPPING POLICY
You will receive FREE Shipping on all order over $50. Taxes, shipping and other charges do not apply to minimum purchase requirement.
Free shipping is only valid on orders shipping to one address.
Note: All days refer to business days (Monday – Friday). Shipping companies do not process parcels during weekends.